Refund Policy
At Mud Creek Soapery, we take pride in crafting high-quality, handmade bath and body products. Due to the nature of our products and hygiene considerations, we maintain a strict No Refunds, No Returns, and No Exchanges policy. Please read the following details carefully before making a purchase.
No Refunds & No Returns
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All sales are final. We do not offer refunds or accept returns for any reason, including but not limited to dissatisfaction with the product, change of mind, or incorrect product selection.
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To ensure customer satisfaction, we recommend reviewing product descriptions and ingredient lists carefully before purchasing.
Damaged or Defective Products
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If you receive a damaged or defective product, you must notify us within 48 hours of pickup.
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Please email us at tammy@mudcreeksoapery.ca with the following details:
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Your order number
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A clear photo of the damaged or defective item
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A description of the issue
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We will assess the issue and may offer a replacement at our discretion. We do not guarantee a replacement for every claim.
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We are not responsible for damages caused by improper use, storage, or mishandling after pickup.
Order Cancellations
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Once an order has been confirmed and payment has been processed, it cannot be canceled or refunded.
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If you have any concerns about your order, please reach out to us before making a purchase.
Contact Us
If you have any questions about our Refund Policy, please contact us at 613 531 1018 or write an email to tammy@mudcreeksoapery.ca. We appreciate your understanding and support!
Thank you for shopping with Mud Creek Soapery!